GETTING CONTROL OF YOUR COACHING PROGRAM

GETTING CONTROL OF YOUR COACHING PROGRAM

Some time ago we had a meeting with the VP of Human Resources and Chief Learning Officer of a consumer products company to assess our recent coaching efforts with some of their senior level executives. They were pleased with the measurable, practical results that we achieved and how well we kept the major stakeholders informed.

They did express dissatisfaction with the overall management of their entire coaching program. It seems that the company frequently uses a number of other coaching providers who also do a competent job and keep key individuals up-to-date. As the number of and types of coaching cases grow within their organization, they felt like they were losing control and did not have a firm grasp of the status and success of any particular initiative or their overall efforts. Problems were slow in coming to their attention and feedback from the coachee and supervisor was fragmented. And they did not have a systematic way of measuring the success of their total coaching efforts.

The Chief Learning Officer asked us if we had a solution. We did not. But took his situation to heart and investigated other options. We looked at web-based platforms that existed in the marketplace. The results were disappointing. The systems only dealt with portions of the solution. They were not fully integrated such that they could provide convenient summary information. And they had no way of measuring the effectiveness of any specific coaching engagement or the development efforts as a whole.

So over a period of a few months, we developed a web-based coaching platform that met the needs of the CLO, and then some. Gateway International Group/OI Partners has developed a revolutionary technology solution for coaching. Specifically, our web-based platform:

• Offers a complete tracking system for key stakeholders involved in the coaching process. It can tell HR and other designated personnel what stages of the coaching assignment have been completed and where in the process it is currently. It indicates which assessment and other tools are being used. The system can easily provide a composite summary status of all coaching assignments, domestically and internationally.

• Allows for immediate feedback from the coachee, coach and supervisor as to how well the engagement is going. This information can be provided for each major milestone and is accessible by all the key stakeholders.

• Enables the coachee to use this web-based portal to take any personality or 360° assessment, review core corporate or job competency information, create development plans, read important literature on leadership in our leadership resource library and maintain an active “coaching blog” with their coach.

• Creates a standardized coaching process for an entire organization. Across all engagements all over the world and either with an organization’s internal coaches or with outside ones, the same coaching processes, tools and language are used; and the manner in which results are analyzed is the same. In essence, our system creates a standardized coaching culture and structure within organizations.

• Can easily build a return on investment case for business coaching that has been difficult to do before. The ROI is seen in leadership competency adjustments, the way in which individuals improve and reduced turnover.

• Is capable of being accessed at anytime, from anywhere. It can be easily used as a stand alone platform or as part of an exiting one without any development costs. It is completely password protected.

• Fits easily in your budget. There are no development, customization or platform linkage costs. Only a yearly license and per user fees are charged.

Our system does offer an extremely user friendly platform for the overall management of all individual coaching engagements across an organization. It creates consistent processes, tools, lexicon and analysis of results. There is nothing else like it in the marketplace! Call Joseph Kran at 800-376-8176, ext. 102 or email him at joe.kran@gigincmail.com so that he can tell you how this platform can address many of your needs.

Staff Review by: Joseph (Joe) Kran, Lawrence (Larry) Maglin, Walter Sonyi, Jr. and Rick Spann